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Questions tagged [bluejeans]

16 questions
4
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1 answer

How can I set a limit on how much disk space BlueJeans' logs take?

How can I set a limit on how much disk space BlueJeans' logs take? Currently BlueJeans' logs are taking ~400MB on my disk (Windows 7).
Franck Dernoncourt
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1 answer

How can I close BlueJeans on Microsoft Windows?

I use BlueJeans for videoconference on Windows 7 SP1 x64 Ultimate. When I close the BlueJeans window, I still an icon in the notification area. Clicking on the BlueJeans icon doesn't give any option to close it: I tried to kill the 2…
Franck Dernoncourt
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How can I configure Chrome so that it doesn't block BlueJeans Event videos?

I am attending a BlueJeans Event and I see the message: Browser's autoplay policy is blocking BlueJeans Event videos. (in case anyone is concerned about privacy, the image is publicly accessible) How can I configure Chrome so that it doesn't…
Franck Dernoncourt
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How can I recover the chat after closing a BlueJeans session?

I use BlueJeans for videoconference on Windows 7 SP1 x64 Ultimate. When I close a BlueJeans meeting, after closing it, how can I recover the texts sent in the chat box?
Franck Dernoncourt
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0
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Where can I view the log that is sent to the BlueJean support when reporting an issue?

Where can I view the log that is sent to the BlueJean support when reporting an issue? I use BlueJeans 2.19.791.0 on Windows 7 SP1 x64 Ultimate.
Franck Dernoncourt
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Why does BlueJeans sometime fail to show the screenshare and instead display a grey window?

Why does BlueJeans sometime fail to show the screenshare and instead display a grey window? In the screenshot below, a participant is sharing their screen but on my computer I see a dark screen instead (whereas I do see the participant's screen…
Franck Dernoncourt
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How can I make OBS' virtual cameras available to BlueJeans?

I use OBS-VirtualCam to create virtual cameras. Skype see them but BlueJeans don't (= OBS-VirtualCam's virtual cameras are not listed in BlueJeans). How can I make OBS' virtual cameras available to BlueJeans? I use OBS 23.2.1 64-bit, …
Franck Dernoncourt
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Is it possible to disable the interlocutor's video in BlueJeans?

Is it possible to disable all videos for anybody in the call in BlueJeans when in a videoconference? The motivation is to reduce the network usage. I use BlueJeans on Microsoft Windows. Interlocutor's video(s) = all videos for anybody in the call
Franck Dernoncourt
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How can I change or disable the keyboard shortcut for unmuting one's microphone in BlueJeans?

I use BlueJeans for videoconference on Windows 7 SP1 x64 Ultimate. How can I change or disable the keyboard shortcut (M) for unmuting one's microphone in BlueJeans? I am aware of Disable microphone for certain program but I'm looking for a…
Franck Dernoncourt
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How can one increase the resolution of a video in BlueJeans?

How can one increase the resolution of a video in BlueJeans (either from the person who shares the video or the person who receives it)? For example, with https://meet.google.com, I can adjust the video quality in Settings -> Network. I use…
Franck Dernoncourt
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How can one zoom on one video during a BlueJeans video conference?

When more than 1 participant share their video in a BlueJeans video conference, how can one zoom on one video? In the following screenshot, 2 participants (in addition to me) are sharing their videos: I would like to display the left video ("San…
Franck Dernoncourt
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How can I copy text from the chat to the clipboard in BlueJeans?

How can I copy text from the chat to the clipboard in BlueJeans on Microsoft Windows? I unsuccessfully tried right clicking and selecting with the mouse.
Franck Dernoncourt
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How can I share a video during a meeting in BlueJeans?

I use BlueJeans 2.5.2270 for videoconference on Windows 7 SP1 x64 Ultimate. On https://adobe.bluejeans.com/videos/ I see: Videos can be shared during a meeting I assume they don't mean sharing one's screen and playing the video. How can I share…
Franck Dernoncourt
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How can I configure BlueJeans so that the webcam/microphone/screenshare bar doesn't hide automatically?

I use BlueJeans 2.5.2270 for videoconference on Windows 7 SP1 x64 Ultimate. By default, during a call, the webcam/microphone/screenshare bar hides automatically: Is there any way to prevent BlueJeans from hiding this bar? I want to be able to…
Franck Dernoncourt
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"A program is trying to send an e-mail message on your behalf" warning in Outlook -> authorizing a specific program

I use BlueJeans for videoconference on Windows 7 SP1 x64 Ultimate. I configure BlueJeans so that it retrieves my Microsoft Outlook 2013 calendar. When I run BlueJeans, I get this warning from Microsoft Outlook: How can I configure Microsoft…
Franck Dernoncourt
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