“Preview” app crashing Mac OS X 10.10.5 (Yosemite)

Question

So my preview is crashing, I have a crash report here.

I’ve tried a few things:

Deleting all Preview preferences
Completely reinstalling Preview from Pacifist

Every time I open up anything in “Preview” it crashes.

I’m not sure what the cause of this is, nothing described seems to fix this, I've tried:

If you would like more information or would like me to clarify, please let me know.

Have you attempted to clean your caches using a tool like [Onyx](http://www.titanium.free.fr/onyx.html)? — Giacomo1968, Aug 28 '15 at 02:12
@JakeGould Yes, I've completely cleared my caches, reset the SMC, done everything I can think of. — Downgoat, Aug 28 '15 at 03:31
@Tetsujin anytime any file is opened whether it be an image or pdf — Downgoat, Aug 28 '15 at 23:47

score 3 · Accepted Answer · edited Jul 17 '16 at 02:45

I had the same situation as you. -- Not only did Preview crash every time I opened a file, the Application Specific Information section of the Crash Reports was identical to yours. I tried all the steps suggested by Tetsujin, but had no success. Hours looking at other sites produced suggestions related to fixing permissions and deleting items in ~/Library/, but all failed.

Then I found a posting that fixed the crash problem! It suggested:

Reinstall any recently deleted font

For this person, it was to reinstall Office 2011 fonts. Because I had recently upgraded from MS Office 2011 to Office 2016, reinstalling Office 2011 fonts was my fix as well. Clearly, the upgrade process had deleted a key font.

If you have recently made any changes to an MS Office Installation or deleted any fonts, try reinstalling the affected fonts next.

I had removed a bunch of fonts that were causing Photoshop to crash. Restoring those fixed the Preview crashes. Thanks! — milesw, Oct 23 '15 at 02:20

score 2 · Answer 2 · answered Sep 14 '15 at 06:46

2

There is also a preference file and data in your ~/Library/Containers/com.apple.Preview/ folder, that you could move somewhere temporarily to see if it solved the problem.

answered Sep 14 '15 at 06:46

Kent

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score 1 · Answer 3 · answered Aug 29 '15 at 06:23

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Things to try...

Clear Preview's saved state...
~/Library/Saved Application State/com.apple.Preview.savedState Delete the entire com.apple.Preview.savedState folder.
Fix permissions, Verify & if necessary Repair disk, using Disk Utility.
Reset Home folder permissions & ACLs using OnyX - Maintenance tab/permissions, tick the box at the top then Execute.
Re-apply 10.10.5 using the 10.10.5 combo update, not the delta from App Store.

answered Aug 29 '15 at 06:23

Tetsujin

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Nothing seemed to work. I'll try reapplying the OS X update – Downgoat Sep 13 '15 at 02:06

score 0 · Answer 4 · edited Dec 22 '16 at 17:57

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I had the same issue! Sometimes simplicity does the trick- my error seemed to be related to markups and highlights I was adding to a PDF, at least based on my analysis of the crash report Preview gave me.

Solution

Create a duplicate of the file, and just continue working on that (no loss of work or progress!). You should be all set!

edited Dec 22 '16 at 17:57

kenorb

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answered Dec 08 '16 at 05:51

Vishal Patel

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“Preview” app crashing Mac OS X 10.10.5 (Yosemite)

4 Answers4

Solution