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I've got two refurbished "HP ProBook 640 G3" with LAN "error 10" "Device cannot start" The problematic LAN device is PCI\VEN_8086&DEV_15D8&SUBSYS_82AA103C Which is Intel(R) Ethernet Connection (4) i209-v

  • Model: HP ProBook 640 G3

  • Product Name: HP ProBook 640 G3

  • Processor 1 Type: Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz

  • Memory Size 8192 MB

  • Product Family 103C_5336AN HP ProBook

  • System BIOS Version P83 Ver. 01.44 09/13/2022

  • ME Firmware Version 11.8.70.3626

  • Video BIOS Version Intel(R) GOP Driver [9.0.1056]

  • Integrated MAC Address 1 F4-30-B9-XX-XX-XX

  • Asset Tracking Number

  • Ownership Tag

  • Native OS Firmware Update Service *Enable

  • BIOS Rollback Policy *Unrestricted Rollback to older BIOS

  • Manufacturing Programming Mode *Lock

  • Host Based MAC Address *Custom

  • HBMA Factory MAC Address F4-30-B9-XX-XX-XX

  • HBMA System MAC Address F4-30-B9-XX-XX-XX

  • HBMA Custom MAC Address F4-30-B9-XX-XX-XX

  • Pre-boot HBMA Support *Enable

  • Windows HBMA Support *Enable

  • Single NIC Operation (Disable All Other NICs when HBMA is active on one NIC) *Disable

  • Reuse Embedded LAN Address *Enable

  • HBMA Priority List

    • USB NIC Dongle:HP External Adapter :0BDA_8153**
    • USB NIC Dongle:HP USB-C Travel Dock :17E9_4352
    • USB NIC Dongle:HP USB Travel Dock :17E9_4351
    • USB NIC Dongle:HP 3005pr :17E9_430A
    • USB NIC Dongle:HP Universal pr :17E9_4327
    • Embedded NIC:Intel (non-vPro) :8086_15D8:103C_82AA

  • Embedded LAN controller *Enable

I have tried the following: 0. Latest signed driver installed is: 12.19.2.45 (30/01/2022) from Intel

  1. (Uninstall/Reinstall) & Restart the latest drivers from HP and Intel Websites.
  2. Disable & Enable device
  3. Reset the Bios default settings (multiple times)
  4. Rollback Bios to the previous version.
  5. Update Bios to the latest version (P83 Ver. 01.44 09/13/2022)
  6. Windows 10 22H2 (19045.2251) with Latest updates to this moment of writing this thread.
  7. Use Custom Host Based MAC Address F4-30-B9-XX-XX-XX (XX-XX-XX are other hex numbers)
  8. No UpperFilters/LowerFilters under LAN device GUID in registry "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class"
  9. "msdt -id DeviceDiagnostic" didn't resolve the Code 10 error.
  10. "sfc /scannow" & "DISM.exe /Online /Cleanup-image /Scanhealth" & "DISM.exe /Online /Cleanup-image /Restorehealth" also didn't find any issues.

Update1: Upon further checking, here is what I found from Intel SSU tool:

      Product Type:"Intel(R) Ethernet Connection (4) I219-V"

      Service Name:"e1dexpress"

      Status:"Disabled"

But the onboard LAN adapter I219-V is enabled in device manager with yellow exclamation mark.

Update 2: I used BootUtil v1.39.05.5 (Intel(R) Ethernet Flash Firmware Utility) and the result is as follows:

 Port Network Address Location Series  WOL Flash Firmware    Version 
 ==== =============== ======== ======= === ================= =======
 1    FA30B9XXXXXX    0:31.6   Gigabit N/A FLASH Not Present

What's the problem with this LAN Adapter? Why I'm getting this "Code 10" Error?

M. A.
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1 Answers1

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I had the same problem before, this SO answer should fix it. enter image description here enter image description here

Deleting LowerFilter and UpperFilter values of the USB classes in the registry should fix the problem, don't forget to reboot your OS after.

Ahmed Hassan Suror
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