how can I check if its a software or hardware problem? I've tried to unplug all USB ports (mouse, keyboard) but nothing happened. does a bad battery can cause this problem ?
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Please clarify your specific problem or provide additional details to highlight exactly what you need. As it's currently written, it's hard to tell exactly what you're asking. – Community Apr 10 '22 at 12:31
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The answers on the duplicate question should give you pointers on how to diagnose what is causing your problem. – Mokubai Apr 10 '22 at 12:51