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I'm running chrome on ubuntu 16.04
Whatsapp web seems to have stopped working on the desktop. The QR code flashes on the screen for what looks like 1 frame before disappearing to leave only the whatsapp logo.

In search, I have found answers suggesting socks proxy settings. When I go to settings->network->Network Proxy, the Method is set to None.

I also tired deleting all the PC sessions on my android device.

I have also tried killing all the chrome processes.

I have not tried rebooting yet.

Yaron
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SpiRail
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  • I checked whatsapp web on Ubuntu 16.04, on both firefox and chrome, and didn't notice any issue. What happened after reboot when you try using firefox? chrome? – Yaron Feb 15 '18 at 09:26
  • Do you have a firewall enabled that may be blocking the image from loading? Does it work with other browsers? Have you tried clearing your browser's cookies and cache? – Dan Feb 16 '18 at 08:48
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    Please report this bug (possibly related to hardware acceleration, possibly not) to the WhatsApp developers. They cannot fix it if they don't know about it. – user535733 Feb 18 '18 at 16:38
  • Bug is reported. Still not clear if this is ubuntu specific...dont have another platform to test on. – SpiRail Feb 23 '18 at 13:27
  • @SpiRail on Arch the same problem – Johan Hoeksma Apr 11 '18 at 20:12

1 Answers1

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I was having the same problem and was able to fix it by going into Settings → Advanced and disabling hardware acceleration.

David Foerster
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Michel Boaventura
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  • Thanks that fixed it! Although it would be good to have hardware acceleration at times. – SpiRail Feb 23 '18 at 13:22
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    Actaully, one can just click "remember me"on the whatsapp page, then put acceleration back on and restart the browser and it works fine after. – SpiRail Feb 23 '18 at 13:57
  • Wow, this works. It was strange to see that is was working on some of my Computers and not all the time. – Johan Hoeksma Apr 11 '18 at 20:11
  • It was also causing me images turning black when uploading them on WhatsApp Web and problems on PDF preview of Overleaf. Disabling hardware acceleration fixed it all. – Dinei Dec 25 '18 at 16:51